Protecting Your Information
Privacy Policy
Action Against Islamophobia
Action Against Islamophobia is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:
- Email Address
- Name
- Postal Address
- Postal Code
- Telephone Number
- Organisation Name
- Credit Card Information, Bank, or Billing Information (Only if applicable)
This Personal Information is obtained in many ways including:
- Interviews
- Correspondence by telephone, facsimile, and email
- From our website: https://actionagainstislamophobia.org.au/
- From external sources such as your website, media, and publications
- From other publicly available sources
- Cookies
- Other applicable sources
We don’t guarantee website links or the policies of authorized third parties. We collect your Personal Information for the primary purpose of providing our services to you. When we collect Personal Information, we will, where appropriate and possible, explain why we are collecting the information and how we plan to use it.
Information Collected includes:
- Your personal details to inform you about our services or products as per your request
- Administrative purposes, including updating you about any changes to our services or policies and creating a profile of your interests and preferences
- You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing
- Log and Usage Data: This data consists of service-related, diagnostic, usage, and performance information that our servers automatically collect when you access or use our Services, stored in log files. Depending on your interactions, this data may include:
- Your IP address
- Device information
- Browser type
- Settings
- Details about your activity within the Services (e.g., timestamps, pages and files viewed, searches, and actions)
- Device event information such as system activity, error reports (often referred to as “crash dumps”), and hardware settings
- Device Data: We collect information about the devices you use to access our Services, including computers, phones, tablets, or other devices. This data may include:
- IP address (or proxy server)
- Device and application identification numbers
- Location
- Browser type
- Hardware model
- Internet service provider or mobile carrier
- Operating system and system configuration information
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and technical information. This information is primarily needed to maintain the security and operation of our Services and for internal analytics and reporting purposes.
For information regarding Credit Card Information, Bank, or Billing Information, any use of this information, Action Against Islamophobia enters your financial data directly into the payment service provider eWay and does not store any details of your credit/debit card on its system. We will ask you to indicate your consent in allowing us to use it.
Sensitive information is defined in the Privacy Act to include information or opinions about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law
We will always seek your consent to using your Sensitive information. We will tell you what we want to use it for, and other than as described in this policy, we won’t use it for any other purpose.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
In order to enhance our ability to provide relevant services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and other third parties.
This information includes:
- Mailing addresses
- Job titles
- Email addresses
- Phone numbers
- Intent data (or user behaviour data)
- Internet Protocol (IP) addresses
- Social media profiles
- Social media URLs
- Custom profiles for purposes of targeted advertising
We may collect data necessary to process your payment if you choose to make purchases, such as your Credit Card Information, Bank, or Billing Information. All payments data is stored and handled by eWay.
You may find their privacy notice link(s) here: eWay Privacy Policy.
Action Against Islamophobia’s website may include links to third-party websites. If you visit a third-party site through our website, that site may collect personal information. We do not make any representations or warranties regarding the privacy practices of these third-party providers or websites and are not responsible for their privacy policies or content. It is the responsibility of third-party providers and websites to inform you about their own privacy practices, and we encourage you to review their privacy policies.
We may need to share your personal information in the following situations:
Business Partners. We may share your information with our business partners to offer you certain, services such as Counselling Services or Legal Services.
We may use cookies to gather information when you interact with our Service and Site. This helps us maintain the security of our Services and site, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. We do not use cookies to identify you, just to improve your experience on our website.
Our Cookies Include:
- Strictly Necessary Cookies: These cookies are essential for the website’s functionality and cannot be disabled in our systems. They are typically set in response to your actions, such as logging in or completing forms. You can configure your browser to block these cookies or alert you about them, but doing so may hinder the functionality of our Site.
- Performance Cookies: These cookies help us track visits and traffic sources, allowing us to assess and enhance our site’s performance. They provide insights into which pages are most and least popular and how visitors navigate the site. All data collected by these cookies is aggregated. If you do not permit these cookies, we won’t be able to recognise your visits or monitor the site’s performance.
- Functionality Cookies: These cookies allow our Site to offer improved functionality and personalisation. They may be set by us or by third-party services integrated into our pages. If you choose not to allow these cookies, some services may not work correctly.
- Targeting Cookies: Our advertising partners may set these cookies through our Site. They are used to create a profile of your interests and display relevant ads on other websites. These cookies identify your browser and internet device. If you do not permit these cookies, you may receive less targeted advertising.
How to Delete or Block Cookies and Other Tracking Technologies:
On certain Sites, we will provide tools to help you manage your cookie preferences where feasible. You can also delete or block cookies anytime by adjusting your browser settings. For guidance, click “Help” in your browser’s toolbar or visit www.allaboutcookies.org. Please note that deleting or blocking cookies may affect the functionality of some features on the Site.
Your Personal Information may be disclosed in a number of circumstances, including the following:
- Third parties where you consent to the use or disclosure
- Where required or authorised by law
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure. We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, such as record-keeping obligations.
We take our responsibility to safeguard the security and privacy of the information collected through our Site very seriously. We implement administrative, technical, and physical measures to protect your personal information from accidental, unlawful, or unauthorised destruction, loss, alteration, access, disclosure, or use.
Any suspected violations of our policies or unauthorised activities involving our information systems are treated as potential criminal offenses, and such incidents may be reported to the relevant authorities.
Please be aware that communications over the internet, including emails, are not inherently secure. We strive to protect all confidential and personal information submitted through this Website in line with applicable laws and regulations. However, as with all website operators, we cannot guarantee the security of any data transmitted through this Website.
Once we no longer require your personal information to provide our Services, we will securely delete or anonymise it in a way that prevents re-identification. If we are collecting or storing your personal information on behalf of our customer, the retention of your information will be managed accordingly.
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Action Against Islamophobia will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
We may share your information with Google Analytics to track and analyse the use of the Services. The Google Analytics Advertising Features that we may use include Google Display Network Impressions Reporting.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website. If material changes are made to the Privacy Policy, we will notify you by placing a prominent notice on the website and via email.
This Policy may change from time to time and is available on our website. If material changes are made to the Privacy Policy, we will notify you by placing a prominent notice on the website and via email.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
- Address: Suite 3, 20 Worth Street, Chullora, NSW, 2190, Australia
- Email: support@actionagainstislamophobia.org.au
- Phone: (02) 8377 4199
We may require proof of your identity and full details of your request before we can process your complaint. Please allow up to 5 business days for Action Against Islamophobia to respond to your complaint.
If you believe we did not resolve the complaint to your satisfaction, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner.